![]() (Unless you count one I installed and quickly uninstalled in the 1980s). And also to Windows 10, my only previous Windows being Vista, and 98SE before that. But they're complicated by being new to the Envy (and HP computers in general). Type a new password for the account then hit Enter. Details.of the problem itself are probably off-topic unless asked for, and I've found probable solutions online. Open Control Panel - see how to find control panel: Other things you can try - enable to built in Administrator account:Ĭlose command prompt, restart, then try signing into the Administrator account.Ĭlick Startup repair the follow the on screen instructions. If you are still unable to log in, see the following: Wait while Windows 10 starts in safe mode. Hold down the shift key on your keyboard while clicking the Power button on the screen.Ĭontinue to hold down the shift key while clicking Restart.Ĭontinue to hold down the shift key until the Advanced Recovery Options menu appears. If that does not work, reboot in Safe Mode then try signing in. Try disconnecting from the Internet and try again. Try restarting a few times then try again. If it doesn't work try using the old password. Sometimes it takes some time for the password reset to federate. ![]() Give it 3 hours then try using the new password again - make sure the computer remains connected to the Internet. ![]()
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